Value open and honest dialogue. Create a space for people to be able to talk freely with you, without fearing consequences, and strive to understand why they are thinking and acting in the way they are. From understanding comes insight into the problem.

Inspire and motivate. Identify the most critical hybrid-working problem and then reframe it so people are inspired to solve it. Pitch it in a way that allows people to see how solving this problem benefits themselves, not just the business.

Don’t judge or dismiss ideas – instead, think big. Always be asking, “What would need to be true to make that possible?” Shortlist 5-6 solutions and create an action plan to prototype. Include what needs to happen, who is leading it, who needs to be involved, and a timeframe.

After prototyping and trailing, we now monitor the response. This will help us identify unforeseen implementation issues and get fast feedback on which solutions work best.

Once we’ve prototyped different solutions, we will then agree on the priority of each. You may have the resources to implement only one. To ensure that this stage is smooth, you will need to have pre-agreed criteria to assess each prototype.

Invest and roll out the new hybrid-working way behind the solutions agreed upon in stage five.

Test and measure how successful each solution is. We will help you decide how you are going to measure and take a baseline reading, reviewing after the agreed period.